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General terms and conditions

Welcome to the general terms and conditions of the Alatyra, s.r.o. website www.auroraficel.com 

these terms and conditions apply to and explain how you may use this website and we encourage you to read them carefully in advance.

The terms and conditions apply to all pages of the website www.auroraficel.com and to any related websites owned or operated by Alatyra, s.r.o.

If you do not agree with any of the conditions listed below or with their individual parts of these terms and conditions, you must immediately leave the website and not use it.

By accessing and using our website, you agree to these terms and conditions. By using the website, you agree to be bound by our privacy policy, cookie policy and our product and service cancellation and return policy.

If you have any questions regarding our terms and conditions, please contact us using the contact details below.

Contact us:

Full name of the legal entity: Alatyra, s.r.o.

Name of the contact person: Mgr.Aurora Ficelová

Email: [email protected]

Contact address: Hrobákova 4,851 02 Bratislava Slovakia

Use of Websites:

The Website and all content, links, products are intended for your personal use only.

You agree you assume full responsibility for any costs and expenses you may incur in connection with your use of the Websites.

We try to make the pages as accessible as possible for users. If you have any problems using the site, contact us at [email protected]

If you cannot comply with any part of these Terms and Conditions, any terms or policies contained or any applicable law, we may terminate or suspend your access to the Site or its subsites.

Information provided on the website

Although we strive to keep the website accurate, up-to-date and error-free, we cannot promise that this will always be the case. Further, we cannot promise that the Websites will be suitable or up-to-date for any purpose. Any reliance on the information on this website is at your own risk. We may suspend or terminate operation of the Website at any time as we deem appropriate.

The Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may interest you. It does not constitute technical, financial, medical or legal advice or any other type of advice and should not be relied upon for any purpose. The Website may contain hyperlinks or links to third-party websites. Any text links or links are provided for your convenience only. We have no control over third-party websites and accept no legal responsibility for any content, material or information contained on them. The inclusion of any hyperlink or link to any third-party website does not imply endorsement of that third-party website, products or services. Use of third-party sites may be governed by the terms and conditions of those third-party sites.

Intellectual Property

This website reserves the intellectual property rights therein, including without limitation any content, are our sole property. Intellectual property rights mean rights, e.g. copyrights, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind, whether registered or unregistered (anywhere in the world).

We reserve all our rights to any intellectual property in connection with these terms and conditions.

This means that we remain their owners and can use them as we see fit. Nothing in these cases grants you any rights on the Websites other than those necessary for the terms of access on the Websites.

Terms of use of the website:

By agreeing to the terms of use of this website, you agree to:

● not use the Website for any purpose that is unlawful under any applicable law or prohibited by the terms of this Website.

● not use the Website to commit any fraud.

● not use the website to spread viruses or malware or other similar malicious software code.

● not to use the website for the purpose of promoting unsolicited advertising or sending spam.

● not use the Website to simulate communications from us or another service or entity in order to collect identity information, authentication credentials or other information ("phishing").

● not use the Website in any way that interferes with the operation of our Website and business, or the website and business of any other entity.

● not use the website in any way that harms minors.

● not promote any illegal activity.

● not express or imply that we endorse any other business, product or service unless we have separately agreed to do so in writing.

● not use the Website to gain unauthorized access or use of computers, data, systems, accounts or networks.

● not attempt to bypass the user's password or authentication methods. Links to our website.

You may create a link to our website from another website without our prior written consent if such link:

● does not imply that we endorse your products and services or any of the products or services available through websites to which you link from our website.

● does not display any of the trademarks and logos used on our website without our consent or the permission of the owner of such trademarks or logos.

● is not located on a website that does not itself meet the requirements for acceptable use under this Policy. We reserve the right to request that you immediately remove any link to our site. In this situation, you must comply immediately with any request by us to remove any such link. Use of our name and logo You may not use our trademarks, logos or trade names without our written consent.


In the event of your breach of the Terms of Service, we may terminate or suspend your use of the Website, remove or modify the data, disclose the data to law enforcement authorities or take any action we deem necessary to remedy the breach.

Limitation of our liability Except for any legal liability that we cannot by law exclude, we are not legally liable for any losses that neither you nor we could have foreseen when creating these terms and conditions or that were not caused by any breach on our part.


We reserve the right to change these terms and conditions from time to time. Our updated Terms and Conditions will be displayed on the Website and by continuing to use and access the Website after such changes, you agree to be bound by such changes that we make. It is your responsibility to review these terms and conditions from time to time to verify any changes.

Refund/Cancellation Policy

All fees and products and services purchased are non-refundable.

You must pay all purchased services properly and in full on time.

If a payment plan has been agreed, you will be responsible for making the agreed payments on the agreed dates. If you purchase a coaching package and find that you are unable to use your sessions for any reason, or if you choose to return our product or not use the service after you have paid, we do not offer any refunds. 

If you purchase a coaching package and find that you are unable to use your sessions for any reason, you may put your remaining sessions on hold for 1 month. Should you decide to cancel the process without completing your coaching sessions and after your 1 month hold period is up, you will lose those sessions and will still be liable for any outstanding balance payments.

By purchasing our products or services, you agree to pay the full price of the product.

Fees and Cancelation policy

Current fees for services and programs are usually listed on individual program pages and include VAT unless otherwise stated. Please note that VAT cannot be refunded if it has been previously paid and you should claim it back through your local VAT office.

We reserve the right to change the fees/packages offered, but we will always adhere to the agreed amount for the agreed period of all services that was established at the beginning of our cooperation.

However, if you wish to continue working with us after the initial package ends, the rates are not guaranteed to be the same.

Client shall pay for the course, event, program or package to be paid in full upon receipt of Alatyra,s.r.o invoice or until one day before program start. Program, course or package shall not begin until the Price is paid in full. Later in the day according to the agreed amount of the last installment. 


We cannot and do not guarantee that you will achieve a particular result, positive or negative, financial or otherwise, through the use of our Programs, Products, Services and Program Materials, and you accept and understand that results will vary for each individual. We also expressly disclaim any responsibility for the decisions, actions, results, use, misuse or non-use of information provided or obtained through any of our Programs, Products, Services or Program Materials. You agree that your results are solely your own and we are not responsible for your results. The content of this site and the Programs, Products, Services and Program Materials are for educational purposes only. Nothing contained on this website, in the Program, Products, Services and Program Materials is intended to serve as a substitute for professional medical advice. It does not replace therapy. At the same time, by booking and purchasing products that include a live meeting, you agree that the meetings are conducted primarily through the online platform Google meet, unless we have agreed otherwise. If the session is canceled without notification or later than 24 hours, the session is forfeited without the right to transfer or refund. Payment for a session or program is non-refundable once the meeting has taken place. In the case of private sessions, you agree that if you arrive late for the session, this time may be deducted from your allotted time. It is important to keep in mind the time schedule we agreed on and also take into account other booked clients. At the same time, you understand that it is necessary to work on yourself outside of our meetings.

Delivery policy

The processing of personal data will be carried out on the territory of the European Union. As most of our products are available online, access/login details will be sent to you within 24 hours of receiving your paid order.

Online coaching services will be provided as agreed with you at the time of booking.

Coaching Confidentiality 

You acknowledge that in our cooperation you may disclose goals, future plans, business matters, work information, personal and other similar private information. We will never, directly or indirectly, voluntarily use any such information for our own benefit or provide such information to a third party. We will not voluntarily disclose that you are in a coaching relationship without your permission.


We would like to assure you that our employees and collaborators who will process your personal data are obliged to maintain confidentiality about personal data and about security measures, the disclosure of which would jeopardize the security of your personal data.

This confidentiality also lasts after the end of the contractual relationship with us. Without your consent, your personal data will not be released to any third party.

These principles of personal data processing apply from 25/05/2018 and replace the previous rules on Personal Data Protection.

Personal data protection policy


See below at the end of the website in the personal data protection policy section.

Client's responsibilities after payment for one of programs 

Client agrees to cooperate with Alatyra,s.r.o to provide all information and materials necessary for Alatyra,s.r.o to provide the Coaching. Client agrees to provide, at a minimum, the following: A. Attend scheduled appointments on time. B. Complete and return the assessment questionnaire by 24-hours prior to scheduled appointment. 

7.2 In the event Client fails to provide any requested information in a timely manner, Coach reserves the right to reschedule the next coaching session for a time when such information has been provided or cancel any further services without refund at the Coach’s discretion. 


Client agrees that Alatyra,s.r.o and AURORAFICEL.COM may use the Client’s first name (but not contact information or personal information) in Coach’s advertising or promotional literature and may publish articles, blog posts or other advertising and promotional material relating to the Client and the Coaching. Client releases Coach from any and all liability, including but not limited to infringement of any right to privacy or right to publicity, relating to or arising out of publicity of Client’s name, logo, and/or image as permitted in this section. Nothing in this section releases Coach from the confidentiality requirements of this Agreement.

Limitation of liability

Alatyra,s.r.o or their Coach is not responsible for any technical difficulties with hardware, software, connectivity, or other technological aspects of electronic coaching sessions, and does not guarantee that the conferencing software, or group coaching sessions will be free from technical problems, available at all times, or work as expected.

Contact us

If you have any comments or questions regarding our terms and conditions and/or privacy policy, send us an e-mail at [email protected]

These conditions take effect on 10/10/2022

These conditions take effect on 10/10/2022